FAQ

FAQ

Here you will find answers to the most common questions about ordering, shipping and our service at Casamamae.

When will my order be delivered?

To ensure consistently attractive prices, Casamamae ships your order directly from the manufacturer or from our partner warehouses. This may result in slightly longer delivery times.

Orders are usually processed within 3–4 business days (Monday - Friday). Shipping within Ireland generally takes approximately 6–9 business days (Monday - Friday). The total delivery time is 9–13 business days (Monday to Friday).

My order is delayed – what should I do?

In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service so we can look into the shipment with the carrier.

Does shipping cost me anything?

No, at Casamamae, shipping is always free for all orders within Ireland.

Which payment methods can I use?

At Casamamae, we offer you secure and convenient payment options. You can choose from:

Visa
Mastercard
American Express
Discover
Diners Club
Maestro
Google Pay
Shop Pay
Apple Pay
UnionPay
Klarna

Part of my order is missing – what should I do?

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days after the first package.

The package arrived damaged – what should I do?

Unfortunately, despite careful packaging, transport damage can occur in isolated cases. If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.

Did you accidentally order the wrong product or the size doesn't fit?

We do not offer direct exchanges. If you want another size or colour, please return your item and order the size or colour you want through the website.

Do you have any further questions?

If you still have questions or need help, our customer service team is happy to assist you.

Email: info@casamamae.com
Address: Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, Ireland
Opening hours (online customer service):
Monday to Friday: 8:00 AM - 06:00 PM (GMT)
Saturday and Sunday: 10:00 AM - 4:00 PM (GMT)
Response time: 30 minutes - 24 hours